Here you will find important information necessary to help you understand how things work at Skin Essentials before your treatment, on the day and immediately after in case of emergency.
It's important to read this carefully so there is no misunderstanding. At Skin Essentials we treat medical aesthetics as a medical service with a small but real risk of complications which will be discussed with you prior and outlined in the consent forms - they are not just beauty treatments.
As such, there is always some downtime with treatments including common known side effects such as bruising, swelling, lumps and bumps and unevenness. Emergencies, if they were to occur, usually do so within the first 24 hours of any treatment, and you will be given a way to contact Dr Imaan should this occur. Thereafter, if there are any concerns, please contact us to organise a complimentary review appointment - no sooner than 2 weeks or 14 days following anti wrinkle treatment and around 4 weeks after dermal fillers. Your booking deposit:
All initial appointments are $250 and a non refundable deposit of $150 is paid online or in clinic to secure your appointment. Depending on the concerns addressed, you may be eligible for a Medicare rebate for part of the consultation. This will be determined at your consultation with Dr Imaan so please do not rely on this as a given.
For no-shows or late cancellation/ reschedules within 2 business days of your appointment, this deposit is forfeited and a new deposit is needed to book an appointment. For regular patients who were scheduled without a deposit, late cancellation/rescheduling and no-show will incur a late fee of $100 before being rebooked.
‘The appointment time you choose reserves a period of upto 60 minutes in clinic with us. It’s often impossible to fill such large slots even with enough notice given many procedures have some downtime. Furthermore, regularly cancelling/rescheduling your appointment ultimately impacts the results that are possible for your investment. As such, outside of the 2 business days, we allow one chance to reschedule a booked appointment without forfeit - use the cancellation link in your confirmation email to cancel your appointment and email us to request another day and time that suits you.
Before your appointment:
Upon making your appointment you will be emailed a confirmation email with relevant information on finding us, including parking and allowing enough time to allow for traffic and parking as parking can be hard to come by in Liverpool. The medical centre does have complimentary underground parking for patients and Westfields Liverpool is a 5-minute walk away and has 3 hours free parking.
Included in that form will also be a New Patient Intake Form - please fill this out as soon as possible as accurately as possible so we can make the most of your time in clinic addressing your concerns and treatment if we begin.
Attending your appointment alone:
Aesthetic consultations and treatments are best undertaken without the distraction of children, partners and friends. There are many points to cover in an aesthetic consultation and these are best done with you as the sole focus of Dr Imaan’s attention. Rarely, there may be a genuine need to have a support person with you - please check with staff before booking your appointment if this is the case but our general policy is that only the person having the treatment should be in the room with Dr Imaan. Skin Essentials has a strict child-free policy unless the patient being treated is a child. The clinic has limited space and we cannot be responsible for watching your children while you have a treatment.
On the day of your appointment and the first 24 hours post treatment:
Please attend your appointment without any makeup, and preferably without any jewellery. Please bring wipes with you if attending from work. It is imperative that Dr Imaan can see your skin in its natural form and that the clinical photos we take at your baseline are a true indicator of your concerns. Makeup removal in clinic ends up taking up time we’d rather use to discuss and address your concerns. Additionally, treatment on skin that has not been cleaned of makeup optimally risks infection and simply is not worth the risk.
If we do use any injectables on the day, please remember no makeup for the rest of the day as it increases infection risk. Any emergency that may arise usually does so within the first 24 hours and Dr Imaan will go over her aftercare protocol with you in the event of this. Thereafter, if you have any concern, please request a complimentary review appointment to discuss any other non urgent concerns.
Given our focus on full face rejuvenation, new patients opting for this can expect to be in relatively often for a series of treatments initially so it is best to plan these ahead of time and book them in - this holds you accountable to your investment and also helps you plan for any important events that may be coming up along the way. Please also remember to plan your treatments outside of any travel plans, dental procedures and other major events in which you need to look presentable and can’t risk bruising.
In the days and weeks following treatments:
It's important to understand that bruises and swelling following aesthetic treatments cannot be avoided by any injector. Injectable treatments involve breaking the skin barrier with sharp instruments with a risk of damaging underlying blood vessels and bruising as well as swelling as an injury response. As such, it is important that you plan your appointments accordingly to minimise the need to reschedule until you know what your individual response to treatments usually is.
Anti wrinkle treatments may begin to kick in around 5-7 days and reach peak effect by 2 weeks. During this time, it is common to have some unevenness and this will smooth out by 14 days. If this has not happened, please contact us to organise a complimentary review appointment or further treatment.
Dermal filler treatments tend to take longer to settle. It is typical to expect swelling, bruising, lumps and bumps for the first few days, but as long as 2-4 weeks. Please do not rub or move them, as they may cause bigger problems and need to be dissolved. If there are any ongoing concerns at 4 weeks please contact us and we will organise a complimentary review with Dr Imaan.
Biostimulatory fillers tend to take longer to see effect, as early as 4-6 weeks and usually closer to 3 months, so patience is important.
Following the period in the first 24 hours post treatment, when we might expect unexpected emergencies, we do not offer an oncall service for non urgent issues or questions. If you have a concern following treatment, please contact us to organise a complimentary followup appointment. Non urgent enquiries can be noted to discuss at your next clinic appointment.
Emails and texts are for admin issues only. Please do not email for medical advice as this is medicolegal not permissible.
Skin Essentials will reopen the week beginning 11th October 2021.
Per NSW government regulations, only double vaccinated patients will be served when we reopen and we will be checking vaccination certificates for all patients upon booking. This requirement may change as of December 1st, and we will advise you accordingly.
Please email us (email@example.com) or text us (0413174654) your vaccination certificate as soon after booking as you can. We will not be able to see anyone for treatments or confirm appointments without this.
In the interest of full disclosure, transparency and patient safety, all patient facing staff will be fully vaccinated by the time of reopening. Please read our reopening FAQ for more information.