Cancellation and Non Attendance Policy

To avoid incurring a fee (and so that we can allocate your cancelled appointment to a patient) we require cancellations to be made at least 2 working days before your appointment.

• Failure to attend, or late cancellations/reschedulings which are made 48 hours (2 working day) or less before a consultation/treatment will incur a $50 fee. 
• If you have a history of 2 or more non-attended appointments OR late cancellations/reschedulings, then we will require an additional upfront deposit of $100. On completion of the procedure, your $100 will be credited against your treatment fee. 
• Deposits and all pre-paid treatments are non-refundable in the case of non-attendance or late cancellation/rescheduling within 48hrs prior to the appointment.

Skin Essentials reserves the right to refuse any further appointments for patients that cancel/reschedule or fail to attend 3 appointments per calendar year. 

Pre-paid Appointments & Deposits

Our online booking system requires some treatment types with standard fees to be pre-paid/ deposits to secure a booking. These appointments can be rescheduled up to 48hrs prior to the scheduled time without incurring a fee. Please contact us directly if you need to change your appointment with less than 48hrs notice.

Deposits and pre-paid treatments are non-refundable in the case of non-attendance or cancellation/rescheduling within 48hrs prior to the appointment.

Late Arrival Policy

We value our patients’ time as much as we value our own and will always do our best to run to schedule. If you are late to an appointment, it may not be possible to complete your consultation or treatment in the remaining time and you may be required to reschedule.

We also understand that life isn’t perfect so if you are running late, please do let us know and we shall do our best to accommodate your late arrival.

Thank you for your understanding and cooperation.