No products in the basket.
“I went to this clinic, to get my lips done. I bruised badly, and after a week of bruising and swelling, my lips deflated back to their normal size. I feel cheated out of my $389! When I complained, the manager said the injector was a professional and so I had no grounds to complain.”
“I went to this clinic, and had some anti wrinkle to my forehead lines. But, now I feel like it wasn’t enough and I want more but they say I have to pay for the extra units. Why? It’s not cheap at $4 or $12/unit.
“I had a half ml of filler to my eye, cos it was cheap, but I don’t think it’s done much for the eyebags.”
I see comments such as these on forums, and hear them when I see patients for the first time.
What is one to do, when we spend good money, in good faith, and things don’t go according to our expectations?
You and your physiology?
It is human nature, when things don’t go as planned, to look to blame someone.
Until recently, I worked for a large chain clinic one day a week; I was happy there and loved the staff and the clientele for the most part. BUT…there were issues we could not adequately negotiate and I left.
When I worked with them, I was not on-call for them after I physically left the building barring emergencies. Patients had no access to my contact information- I wasn’t allowed to give them any, and their point of contact was the clinic only who would act as an in-between. This was problematic for many reasons and I imagine it is similar for anyone who is not ultimately responsible for their work.
The process of informed consent, done prior to the procedure, involves exploring expectations, for the dose used, and whether one is likely to be happy with the result; side effects and risks, both common and rare, covered here; when to worry or to contact the injector and when to wait till the review at 2 weeks; who pays if more product is required if the dose is inadequate, or if results are asymmetrical, as can commonly happen with anti wrinkle treatment; Who to contact IF there is something urgent and worrying.
In my opinion, it is not informed consent if this is not done, even if the patient signs the forms and it can be the biggest causes of dissatisfaction and fracturing of relationship between injectors and patients.
In many of the larger chain clinics, because they offer such big discounts on products, people are used to haggling and negotiating on prices. When I used to work in one, it was common for people to try and haggle with me, who didn’t understand that I was simply the technician and it was not my business or my products.
So, while I can’t speak for other clinics and especially larger chain clinics, who often have a high turnover of staff and clientele and primarily nurse injectors, I can advise what I do that is different as I feel ultimately responsible for the aftercare of every patient that I have laid hands on.
IF the result is disapointing, we will talk about it and work out why- not to allocate blame, but to work out what happened; it’s a learning opportunity for me, and you as every face is different and injectables are not inject by numbers.
If you need a topup of the anti wrinkle treatment, and it is a small dose, I’ll usually do so without charging you extra. Next treatment, we know you’ll need the bigger amount and you’ll pay accordingly. (exception, masseters for grinding/ TMJ/face slimming).
The point I am making is, my promise to you, as my patients, and as your doctor, is that I will be open and honest with you at all stages and I won’t shirk my responsibility to you; yes I am not as cheap as the larger clinics; and at the same time, what you will trade for the higher price is access to a trained doctor and ex surgeon, continuity of care and no upselling of services you don’t need. Any nurses who work with me, do so with my direct knowledge of their skill levels, and safety and I am still responsible for their as the scripting doctor.
The first principle in Medicine is “First, do no harm”. That requires integrity and honesty. If the trust is broken, there can be no further progress and to me, the relationship is always more important than money. Ask any of my patients!
Whether that is worth your while and your dollar, only you can decide.
Any questions? email us at firstname.lastname@example.org
Hope to see you in a clinic soon!
|Monday:||By agreement only|
|Wednesday:||10:00 - 17:00|
|Thursday:||10:00 – 18:00|
|Friday:||09:00 – 17:00|
|Saturday:||09:00 – 15:00|
Skin Essentials will reopen the week beginning 11th October 2021.
Per NSW government regulations, only double vaccinated patients will be served when we reopen and we will be checking vaccination certificates for all patients upon booking. This requirement may change as of December 1st, and we will advise you accordingly.
Please email us (email@example.com) or text us (0413174654) your vaccination certificate as soon after booking as you can. We will not be able to see anyone for treatments or confirm appointments without this.
In the interest of full disclosure, transparency and patient safety, all patient facing staff will be fully vaccinated by the time of reopening. Please read our reopening FAQ for more information.